Last updated: January 2026
Return address
For all returns, please contact us at info@herramentalia.com to obtain a return address and RMA instructions.
Consumers (B2C) – 14-day withdrawal
Consumers may withdraw within 14 days of receiving the goods. Items must be returned in original condition and packaging.
Businesses (B2B)
Returns for business customers are subject to prior approval and may involve restocking fees, depending on the product and condition.
Refunds
Approved refunds are processed using the original payment method within 14 days of receiving the returned goods.
Exceptions
- Custom-made or personalised products.
- Sealed goods unsealed after delivery.
- Consumables or items that have been used or installed.
Withdrawal form
To exercise the right of withdrawal, you may use the following form:
To: HERRAMENTALIA, S.L., Calle Ferrocarril, 4, 28821 Coslada, Madrid, Spain, info@herramentalia.com
I hereby give notice that I withdraw from my contract of sale of the following goods: [insert goods]
Order number: [insert order number]
Name: [insert name]
Address: [insert address]
Date: [insert date]